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FAQs

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FAQs2017-05-02T12:42:53+12:00

The following are a number of commonly asked questions regarding Flower Wholesalers and our products. If you don’t find the information you require please contact us.

Simply click on the question to see the answer.

WHAT ARE THE DELIVERY COSTS?2016-01-25T20:49:20+13:00
  • Delivery is included for orders to Auckland CBD and North Shore.
  • $10.00 for delivery of orders within outer Auckland region.
  • Pick-up by arrangement. Please phone ahead.
  • Courier – we will arrange a quote and courier once payment is complete.
WHAT PAYMENT OPTIONS ARE THERE?2016-01-25T20:43:56+13:00

We offer the following payment options:

  • Payment Express secure online payments.
  • Credit card via paypal in real time.
  • Bank deposit.

In all cases your order is not shipped until payment is verified. So in the case of using the bank deposit payment method, please ensure enough time is provided before delivery date to ensure payments are cleared.

ARE MY CREDIT CARD DETAILS SECURE?2016-01-25T20:50:42+13:00

Payment Express and Paypal are both secure methods to process payments online. In both of these cases, we do not store your credit card details locally. Payments are made on the Payment Express and Paypal sites, so the transactions are secure.

WHAT HAPPENS IF YOU DON’T HAVE EXACT PRODUCT SHOWN IN STOCK?2016-01-25T20:51:15+13:00

We will substitute equivalent or better flowers to make your flower bouquet as close as possible to your order.

CAN I MAKE A CUSTOM ORDER?2016-01-25T20:51:59+13:00

Yes you can, if you can’t find what you want, then contact us and provide us as much information as possible and we will arrange a custom order to your requirements.

Provide:

  • Contact details name, address, email, phone number.
  • Description of the product required.
  • Delivery date required.
  • How much you want to spend in including delivery.
  • Details to be put on the card:
  • To:
  • From:
  • Message:
  • Method of payment: Credit card via Payment Express, Credit card via Paypal, or Bank deposit.